University Technology Services

Maintenance window occurs every Wednesday between 12 am - 8 am

Scheduled Maintenance

Banner Student related upgrade this Saturday, 2/10/2024, from 6 am to 7 pm to upgrade the system and keep up with regulations, compliance and enhancements
Date of event: 2/10/2024 at 6:00am
Date event ends: 2/10/2024 at 7:00pm


Completed Maintenance

Between 4 and 6:30am on Friday, February 2nd, OU Facilities Management will be cutting power to the following buildings for a brief amount of time to facilitate repairs to the East Wilson Hall elevators: Dodge Hall, Hannah Hall, Oakland Center, East Wilson Hall and West Wilson Hall. All faculty, staff and students are advised to disconnect any sensitive electronic equipment, such as computers, lab equipment, copiers, printers, etc. before the power outage. Due to the power outage, you should expect disruptions to the network and voice services.
Date of event: 2/2/2024 at 4:00am
Date event ends: 2/2/2024 at 6:30am


On Wednesday, January 31st, UTS will have our UPS maintenance vendor, DC Group, onsite doing semi-annual preventative maintenance on our UPSes located at the Dodge Data Center, North Foundation Hall Data Center, O'Dowd Core IT Building, East Campus Core IT Building and Hillcrest Hall. The work will be performed from 9am to 4pm on that day, with Thursday, February 1st, reserved for any locations that they may not be able to complete on the 31st. The UPSes may need to be brought offline during this work, but we do not expect there to be any disruption because of this work.
Date of event: 1/31/2024 at 9:00am
Date event ends: 1/31/2024 at 5:00pm


East Campus IXC network switch hardware refresh. During this maintenance period, East Campus network connectivity will be impacted which includes Sunset Terrace, John Dodge House, SGP, MBH and golf course related buildings.
Date of event: 1/31/2024 at 4:30am
Date event ends: 1/31/2024 at 7:00am


The Kresge Library Institutional Repository, http://our.ngskmc-eis.net (OUR@Oakland) will be unavailable due to major system upgrades.
Date of event: 1/24/2024 at 8:00am
Date event ends: 1/25/2024 at 5:00pm

On December 18, 2023, University Technology Services (UTS) plans to make changes to university Microsoft 365 account login information, which includes Teams, OneDrive and other Microsoft applications. This change will strengthen the security of user accounts.

Following the change, your NetID password will be synchronized with your Microsoft 365 account, allowing you to access these online services using your NetID credentials.

If you are unable to access your account following this change, visit the NetID Password Manager webpage to reset your NetID password. Those with any questions or concerns should contact the OU Help Desk at (248) 370-4357 (HELP) or helpdesk@ngskmc-eis.net.

Oakland University Key Performance indicators are designed to provide an overview of the university's performance on strategic objectives, key metrics, and annual goals. The information presented on this dashboard is essential for measuring Oakland University's success and monitoring our progress toward reaching the university goals.

If you are experiencing technical issues or difficulties accessing the Dashboard, you may need to contact the OU Help Desk. If you have any questions related to the content displayed on the KPI Dashboard, please contact oira@ngskmc-eis.net.

Alert:

University Technology Services (UTS) has received reports of a malicious actor sending text messages to faculty and staff claiming to be President Pescovitz. The campus community should report as spam/block the number (if offered by your provider), or disregard these messages.

Training:

University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.

These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.

In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.

To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages. http://kb.ngskmc-eis.net/uts/PhishTank_FreshPhish

A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.

The wide range of tools UTS provides throughout the year includes:

• Phishing and Social Engineering Awareness for faculty, staff, and students
• Security Awareness Training for faculty, staff, and student employees
• Security Baselines that document how to secure devices
• Remote Work Guidance on how to work securely when off-site
• Phishing Awareness with tips on how to spot phishing emails

For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the UTS Services webpage.

Suspicious Emails:

Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.